Work Environment Job-Related Factors and Individual Factors as Drivers of Employee Engagement in the Selected Department of Tourism (DOT) Accredited Hotels and Resorts in Region XII, Philippines

This study pursued to determine the factors that drive employee engagement in the selected department of Tourism Accredited Hotels and Resorts in Region XII. Due to a limited number of regular employees, the universal sampling technique was used. There is a total of 464 respondents from 17 hotels
and resorts of Region XII. A validated self-made survey questionnaire was used with a validation score of 4.14 which is indicated as very good based on the point equivalent scale. The pre-test was also completed with Cronbach’s alpha of 95.1%. The research employed a descriptive-correlational method. The test of normality, autocorrelation, multicollinearity, and heteroscedasticity was conducted to ensure that the multiple regressions can be done on the data. Over-all the study revealed that work environment-job related factors and individual factors are significantly correlated with employee engagement. It was found out that employees of DOT Accredited Hotels and Resorts of Region XII have the very high-level motivation, skills and expertise, work attitude and high level of work-life balance. It was also found out that employees are actively engaged with their work. However, the hotels and resorts star rating did not moderate the work-environment job-related factors and individual factors to employee engagement. With this, the hotel and resort accreditation star ratings do not affect the level of employee engagement.

Keywords – Employee Engagement, Hotels, Resorts, Region XII Philippines, Work Environment, Job- Related Factors, Individual Factors, Department of Tourism, Human Resource