Total Quality Management and Organizational Citizenship Behavior among Beverage Manufacturing Companies’ Employees in the Philippines

The study’s main objective is to evaluate the observance of Organizational Citizenship Behavior (OCB) and Total Quality Management (TQM) in a Beverage Manufacturing company in the Philippines. It sought to improve accomplishment and customer contentment with the help of the employees through their assessment of OCB and TQM in the company. Respondents were limited to the administrators and support staff of the beverage manufacturing plant, whom the researcher believed could best answer the questions. A descriptive survey method of research was used, and statistical treatments, including frequencies, percentages, means, and other key factors, were used for data analysis. The study found that the TQM and OCB were highly observed by the employees towards effect on the performance of Beverage Manufacturing Companies in the Philippines.

Keywords – Altruism, Organizational Citizenship Behavior, Beverage Manufacturing Companies, Total Quality Management