Student Satisfaction on Selected Institutional- Based Services

Competition makes the recipients of services and products happy and satisfied. Their set of standards and requirements are met which on the other hand will ensure commitment in patronizing institution’s services or products. Public and private higher academic institutions of any kind need to become aggressive, innovative, critical and creative in responding to fast- changing world of needs and demands of the 21st century stakeholders. Constant survey on who, where, when, why and how can sustain one’s existence in industry. Findings revealed that most of the recipients of services were senior college students due to their age range, singles, females from Bachelor of Science in Information and Technology course (BSIT) considering that this program has the highest number of enrolees and are studying in the institution for 4 years. They are of utmost satisfaction on the institution’s: safety, motivation, teaching, services and policies; services from cashier, guidance, library and registrar, and so with; service providers’ courteousness, helpfulness and proper attire. It then implies that such institution can serve as a model to its own clienteles for being able to meet the criteria standards they had established and may attract more individuals to patronize them

Keywords – Institution, Services, Student Satisfaction