Stakeholders’ Level of Satisfaction in the Implementation of Operations Manual in One Community College in the Philippines

This study determined the stakeholders’ level of satisfaction and effectiveness of the implementation of the operations manual, the organizational structure and the implementation of Binalatongan Community College services. The study employed the descriptive method of research and used descriptive statistics: frequency counts and weighted average means to quantify the raw data. This study found that the administrators were highly satisfied in the implementation of the operations manual except for Curriculum Program which was moderately satisfied. The faculty members were satisfied in the implementation of policies on student affairs, physical plant and facilities and curriculum programs. However, the students were fairly satisfied on the physical plant and facilities while moderately satisfied on academic and student affairs, and curriculum program implementation. The community people were moderately satisfied on student affairs, physical and facilities, and curriculum programs while fairly satisfied on academic affairs implementation. Furthermore, all the stakeholders agreed that the Operations manual implementation is moderately effective.

Keywords – Operations Manual; stakeholders, administration