Service Quality Managerial and Financial Performance of Cooperatives: Basis for Management Performance Framework

Cooperative is a profitable opportunity, which gives the reason why many are motivated to establish and join. Today, establishing a business is quite tough due to constraints in the capital and it paves the way for an individual to look for other individuals, which can help them to jumpstart the undertaking at the possible lowest cost to organize. The output of this study would be a proposed management performance framework based on the variables that are significant to the members’ satisfaction, management and financial performance of cooperatives. This model can be a basis for strategic planning in fulfilling the mission, vision, goals and objectives of a cooperative. This research determines the service quality, managerial and financial performance of cooperatives in Lipa City. Descriptive type of research method was used to gather information in assessing respondents from the cooperative. Respondents with higher level of assessment on service quality are also those respondents with higher level of assessment on managerial performance. Cooperatives are efficient in its profitability performance, have institutional strength, majority of the assets are considered to be earning assets and are able to generate earnings from its operations.

Keywords: cooperative, financial performance, service quality, cooperative management