Service Quality and Students Satisfaction among Dentistry students in One Institution of Higher Learning

This research aimed to determine the overall service quality being provided by the College of Dentistry and the students’ level of satisfaction. The researcher utilized a descriptive method using Servqual instrument through online platform in gathering the data needed in 151 dental students. The result finds that Assurance and Empathy dimensions have a result of negative gap scores but still the students are satisfied with the overall quality of service rendered by the College of Dentistry department. The results of regression analysis indicate that there is an important effect of assurance on the standard of service on student. The findings suggests that to provide quality service to satisfy the customers, the college needs to improve on the dimensions of service quality. This study provides result that could be useful to the department.

Keywords – dental education, satisfaction, service, quality,