Organizational Citizenship Behavior among Resort Employees in the CALABARZON Region Basis for Proposed Framework and Strategies

In this era of job hopping, hospitality establishments have been spending huge money in retraining new employees. The issue is the lack of the commitment from its employees considering the work- related factors and stress that influences them. With this dilemma at hand, the researcher aimed to assess the organizational citizenship behavior among the resort employees considering these factors. Using adapted questionnaires, data were gathered from a total of 166 employees from DOT accredited resorts in CALABARZON Region. Findings revealed that respondents are moderately affected by the work-related factors. They are also experiencing job stress, particularly in terms of role overload, role ambiguity, role boundary and responsibility. Further, their level of commitment on the dimensions of affective, continuance and normative is on the moderate level. Environmental factor has significant negative relationship with all the components of job stress. Likewise, there is a significant positive relationship between the organizational factor and the job stress except on the area of responsibility. There is no significant relationship between individual factor and job stress. Significant positive relationship was evident between individual and organizational factors and the organizational commitment while only normative commitment has significant relationship with individual, organizational and environmental factors. Significant relationships exist between organizational commitment in terms of continuance and all job stress components except role overload. Normative commitment is significantly correlated with role overload, role ambiguity, role boundary and physical environment. No significant relationship exists between affective commitment and job stress. Framework and strategies were proposed based from the result of the study.

Keywords – Job Stress, Organizational Citizenship Behavior, Organizational Commitment, Resorts, Work-Related Factors