Knowledge Management Capabilities, Organizational Innovation, and Performance of Selected Private Educational Institutions in Batangas, Philippines

The changing educational landscape brought about by the Covid-19 pandemic and the emergence of the new normal have brought significant realizations for organizations to have knowledge management. An effective knowledge management process helps organizations adjust their business operations in the new normal, optimize their innovation capability, and achieve high performance. Educational institutions have recognized the crucial role and importance of knowledge management as this develops organizational competence, which is fundamental in their operations. The study is conducted to ascertain the knowledge infrastructure capability of selected private educational institutions in Batangas inters of technology, structure, culture, and incentive  This study also intends to determine the relationship among knowledge management capabilities, organizational innovation and performance among selected private educational institutions in Batangas. Primary data were collected from a total of four hundred six surveys conducted to the administration and college faculty members of selected private educational institutions in Batangas. Four components were assessed under the organization’s knowledge management process capability, namely: acquisition, conversion, application, and protection. Organizational innovation was examined in terms of process and technology  innovation. Lastly, organizational performance was assessed in terms of financial, customer-related, internal business, and learning and growth. Results of  the study state that selected private educational institutions in Batangas have high knowledge management process capability, organizational innovation and performance. The findings of this research also provide evidence that knowledge management capability has a positive significant relationship to organizational innovation and performance. The main conclusion that could be drawn from the study is that through focusing on an organization’s knowledge management processes, private educational institutions could have the ability to innovate, thereby positively affecting its performance.

Keywords – employee learning and growth, knowledge capability, knowledge infrastructure, organizational structure, technology