Industry Partners Perspective on Cruiseline Management Trainees Basis for Improved Internship Program

The cruise industry is the fastest- growing travel sector in the world.. The role of training and development plays a vital role in terms of skills acquisition cannot be over emphasized in a competitive world in which man live today. The study aimed to look into the industry partners’ perspective on Cruise line Management trainees and propose a training plan to further improve the internship program. The researcher utilized descriptive and quantitative design in order to analyze industry partner’s evaluation on Cruiseline Management students’ internship performance. The participants of this study are the Industry partners where 221 Cruise line Management students were deployed for their internship for the academic year 2013 – 2014. The findings showed that the Industry Partners where Cruiseline students were deployed for internship are composed of AAA resorts, 3-star to 5-star hotels, casual dining restaurants, and passenger vessel that have been in operation from 3 – 50 years. The performance of CLOHS and CLOCA students based on knowledge, skills, attitude, and personality as performance criteria is very good in the areas of Food and Beverage, Rooms Division, Western Cuisine, Asian Cuisine, and On-board training. The two programs performed differently as to the knowledge, skills and personality except for attitude as assessed by the industry partners. A training plan was proposed to help improve the internship.

Keywords – cruise line management, industry partner, internship partner