Maryneth E. Habon, Charles Derick M. Enriquez,
Amiel Philip L. Dinglasan, Rose Ann C. Habon,
Princess Mae G. Punzalan and Jeninah Christia B. Pulhin
College of International Tourism and Hospitality Management
Lyceum of the Philippines University, Batangas City, Philippines
Date Received: June 9, 2019; Date Revised: October 5, 2019
Impact of Training and Development Program to Employees Performance and Productivity 701 KB 11 downloads
Maryneth E. Habon, Charles Derick M. Enriquez, Amiel Philip L. Dinglasan, Rose Ann...
This study aimed to assess the impact of training and development program of quick service restaurant. It made use of descriptive method and adapted a questionnaire that was distributed among 195 employees of quick service restaurant Jollibee and McDonalds in Batangas City. The data was statistically treated using percentage and frequency, weighted mean and analysis of variance. Majority of the respondents are 18-29 years old, male, single, working in Jollibee for 1-3 years. The respondents assessed that the quick service restaurant are providing training and development program to a great extent. The respondents assessed that they are able to perform their job roles to a great extent after they underwent training and development program. They were able to demonstrate productivity to a great extent as part of the quick service restaurant. No significant difference observed and implies that the responses do not vary across the respondents’ profile. A plan of action was proposed to enhance the training and development of quick service restaurant.
Keywords:Training and Development, Performance, Productivity