Flight Attendants’ Feedback on Tourism Curriculum Program: Inputs to Curriculum Improvement on Industry Needs

Flight Attendants or Cabin Crew  are among the professional airline personnel whose primary responsibility is to ensure the safety and comfort of passengers aboard an aircraft. This paper is aimed to determine the alignment of the College of International Tourism and Hospitality Management’s Tourism Curriculum to the employment qualifications on both domestic and international flight attendants. The result of this study may be utilized to further enhance the existing curriculum to suit the employment standards of both local and international airline companies. Moreover, this study may serve as a guide for tourism students to confidently pursue a career of flight attendant in the future. A descriptive-correlation design was used in the conduct of the study. Questionnaire was used as main data gathering instrument utilizing percentage, frequency and weighted mean as statistical tool. A commercial airline is a company that transports passengers via air wherein professionals are hired to effectively deliver ultimate satisfaction to the traveling public. With the in depth training that each company provides, including service, safety and emergency, fist aid and others, trainees must be fully equipped with the right attitude and learnings which could be acquired in a university offering quality education. As flight attendants are among the front liners of an airline company, one is expected to properly represent the company in the eyes of the public at all times.

Keywords –Flight Attendant, Cabin Crew, Airline, Tourism Curriculum