Factors affecting Employee Retention to the Services of an International Cruise Ship

Cruise ships offer a wide variety of employment openings.  The Philippines is one of the biggest sources of seafarers around the world. It is estimated that one out of five seafarers is a Filipino. Filipino seafarers are in demand when it comes to the worldwide transportation industry. Filipinos are popular toman ships adrift – from luxury cruise ships to giant tankers and container ships. The Filipino cruise ship employees brought them a work ethic unparalleled with their experience. Filipinos helped them to build Avery tactile close-knit community with the guest because Filipinos are very empathetic and attuned with how the guests feel. They focus on making the vacation experience more special.  This study focused on the factors affecting employee retention of Filipino seafarers in an International Cruise Line Company. This study serves as a guide for Filipino seafarers and future graduates in determining the benefits and effects of the services mentioned by retained employ The researchers used the descriptive study to provide a naturally occurring health status, attitudes,behaviour, or other characteristics of a group. Data were obtained from 150 Filipino seafarers using a researcher-made instrument. Researchers found that majority of the respondents are males, aged 31 to 40years old, with a bachelor’s degree, married, works in Food and Beverage Department, with more than thrice of frequency assignment and have a salary of USD1,200.00. There is a very high level of factors affecting the employee retention in terms of salary, rewards and recognition, work environment, training and development, and job security. Moreover, the researchers recommend to  current seafarers to be more eager to learn new things and to stay positive to every situation that can happen in the work environment. Thereare many challenging parts of being a seafarer that could affect the service.

Keywords –Cruise Ships, Filipino Seafarer, Employee retention onboard