Effects of Computer Reservation System in the Operations of Travel Agencies

In travel industry, the main tool used is the computerized booking systems and now known as Global Distribution Systems or GDS. This paper aimed to determine the effect of using Computer Reservation System among Travel Agencies in terms of technical, human and financial aspect. This will help the Internship office to include the identified travel agencies in their linkages where the students will be deployed for internship. The result of this study will also be helpful and can be utilized in the course travel and tour operations with computer reservation system. The descriptive method of research was used with managers and users/staff of 20 travel agencies as participants of the study. Questionnaire was used as main data gathering instrument utilizing percentage, frequency and weighted mean as statistical tool. Abacus System is the computer reservation system used by all travel agencies in Batangas. All travel agencies offered services such as domestic and international hotel reservation, domestic and international ticketing and package tour. The CRS can connect guest to all forms of travel; it has installed built in system security features that can improve agency’s efficiency and productivity.

Keywords: Computer Reservation System, Travel Agency