Effectiveness of the Civil Registration Services in One Philippine Component City: Basis for Action Plan

Abstract – This study assessed the effectiveness of civil registration services in Calamba City, Laguna, Philippines. It used a descriptive approach to explore public perception of birth, marriage, and death registration processes.

Respondents generally considered the services effective. However, some variations emerged. Sex and civil status influenced birth registration perceptions, while age, gender, marital status, and education impacted marriage registration views. Educational background and time spent registering deaths were factors as well.

Interestingly, perceived effectiveness and encountered problems were not always linked. Birth and marriage registration showed no significant correlation, while death registration displayed a negative correlation (better effectiveness meant fewer problems).

Based on these findings, an action plan proposes improvements. For birth registration, it emphasizes accuracy checks and data entry. Marriage registration calls for clearer roles and procedures. Death registration focuses on streamlining registry number assignment.

Keywords – Civil Registration, Effectiveness, Public Perception, Calamba City, Philippines