Effectiveness of Oral and Written Communication of University Employees

Communication is essential in people’s daily lives wherein they communicate to express what they feel and opinions, share their knowledge to other people and when employers are talking to their subordinates and clients. In business world, Communication plays a vital role in the organization because it is the center of the management process (Barnard, 1983) so a good and successful organization can be determined through the effectiveness of communication between employees. Through successful communication, their vision, mission, goals and objectives can be achieved as long as the messages are perceived correctly and accurately from the sender up to the receiver. The purpose of this study was to know how effective the communication among university employees which are determined through communication climate, message content, channel, timing and feedback. The respondents of the study were the eighty-four (84) university employees of Polytechnic University of the Philippines that were selected through convenience sampling.. Therefore, the communication effectiveness of the eighty-four (84) university employees are high which implies that they have good relationship, the messages are perceived correctly which are signs of good organizational and communication structure.

Keywords – communication effectiveness, organizational communication, Polytechnic University of the Philippines organization