Guests’ Satisfaction Level in the Implementation of COVID-19 Safety Measures in Restaurants: A Servqual Model Approach

Juvy C. Tamondong , Hazel M. Culala, Keith T, Ogoc, Danielle T. Villegas
College of International Tourism and Hospitality Management
Lyceum of the Philippines University-Laguna
Juvy.tamondong@lpulaguna.edu.ph, hmculala@lpulaguna.edu.ph,
ktogoc@lpulaguna.edu.ph, dtvillegas@lpulaguna.edu.ph

pandemic safety measures restaurant industry SERVQUAL


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