Eliciting Characteristics, Condition and Challenges in Bank Frontline Services: A Service Quality Audit

Renante A. Egcas (Ph.D.), Marylou J. Egcas (CPA)
1,2 Northern Negros State College of Science and Technology, Sagay City,
Philippines
raeegcas@gmail.com, marylou_egcas_8@yahoo.com
Date Received: November 5, 2017; Date Revised: January 11, 2018

bank frontline services. bank management Continual improvement customer satisfaction ISO


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