Designing and Validating an Instrument to Assess the Wellness of Business Process Outsources’ Customer Service Associates

Cyril A. Cabello (MAEd)1 & Amelia M. Bonotan (PhD)2
Cebu Normal University, Cebu City, Philippines
cabelloc@cnu.edu.ph1 & bonotana@cnu.edu.ph2
Date Received: May 31, 2020; Date Revised: January 5, 2021

health consciousness instrument organizational commitment reliability validity work-life balance


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