Eliciting Characteristics, Condition and Challenges in Bank Frontline Services: A Service Quality Audit
Post Views: 0 Renante A. Egcas (Ph.D.), Marylou J. Egcas (CPA) 1,2 Northern Negros State College of Science and Technology, Sagay City, Philippines raeegcas@gmail.com, marylou_egcas_8@yahoo.com Date Received: November 5, 2017; Date Revised: January 11, 2018