Adoption of Digitization in the City Assessor’s Office towards Efficient Delivery of Services

The researcher conducted a research to determine the extent of adoption of digitization in the City Assessor’s Office and to identify the problems encountered. Descriptive method of research was utilized through distribution of self-made questionnaire to randomly selected 100 respondents which consist of personnel of the City Assessor’s Office. The result revealed that in the extent of adoption of digitization, capability to operate and maintain application systems such as Quezon City Real Property Assessment and Taxation System (QCRPATS) and Document Tracking System; maintenance and upgrading of existing ArcGIS Software and acquiring the latest satellite imagery for map; and issuance of Certificate of Property Holdings and no improvement were on the top rank, while on the least were regular capacity building; availability of trained personnel; and upgrading of computers and system requirements. Moreover, the often-encountered problems were delayed release of tax declaration for new assessment, transfer of ownership, segregation/consolidation, and amendment; tax map is not updated and inaccurate; and outdated computers and software whereas unable to submit accomplishment report and incomplete data on the certificate of Property Holdings are sometimes encountered. The results of the study depict that there is significant relationship among the three variables, objectives and requirements of digitization; and functions of City Assessor’s Office and the problems encountered, while between objectives of digitization and problems encountered, it illustrates that there is no significant relationship.

Keywords –service delivery, digitization, taxation system, technology