Effectiveness Of Electronic to Mobile Transactional Operations in the Bureau of Customs

The tremendous development in Information Communication Technology is a compelling force that reshaped government systems through the world. This far-reaching development brought about by ICT encouraged government around the globe to establish an online presence by publishing information on the internet. In doing so, they hope to increase transparency, efficiency, and effectiveness of government in delivering public service. With the implementation of electronic to mobile customs system and by creative applications of information and communications technology in reengineering the agency systems and procedures, the Bureau of Customs built a reputation as fast rising and soon to be world class customs service and is unquestionably the leading agency in electronic governance in the Philippines today. The research study described the profile of the transaction in terms of type of agency represented by the customs broker, types of entries and components of e2m used in the processing of import entries; determined the effectiveness of e2m transactional operations in the BOC; identify the problems encountered in using e2m; test the significant difference between the responses of the two groups of respondents in the level of effectiveness and problems encountered and recommend inputs for trade security and efficiency. Respondents of this research are the customs brokers who are working in freight forwarding companies and brokerages firms and are also holders of Certificate of Accreditation. The study utilized 100 percent of the freight forwarding companies which offer brokerage service and 214 brokerage firms out of 1007 firms. Findings revealed that there are more brokerage firm offering customs clearance, and majority of the entries that are being processed in customs are consumption entry. Among the different sub-system of Import Assessment System of e2m, the CPRS is the most frequently used. The transactional operation in the BOC in terms of entry lodgment, assessment and payment of duties and taxes, and releasing of imported articles are assessed by the respondents as effective while most among in all aspects of customs clearance connection and system shutdown is often experienced.

Keywords – electronic-to-mobile-system, import assessment system, transactional operation.